|
|
Customer Care & Complaints Redressal
Landline Service
- All types of enquiry
From BSNL :- 1500
From Other Operators :- 1800 345 1500
- Fault Booking
From BSNL :- 198
From Other Operators :- 1800 345 1500 /1800 345 1504
|
Broadband Service
- All types of enquiry :- 1800 345 1504
- Fault Booking
From BSNL :- 1504
From Other Operators :- 1800 345 1500 /1800 345 1504
|
GSM Mobile Service
- All types of enquiry : 1503, 1800 180 1503
|
Enterprise Business Service
-
DGM(EB)
5th floor, Telephone Bhavan,
34 B.B.D. Bag (S), Kolkata-700001.
Contact : 033-22622244
|
|
Business Area |
Cluster Code |
Cluster Name |
Customer Service Centre Name |
Customer Service Centre Address |
Contact Number |
|
BA-EAST |
KOKOL002 |
TERRITABAZAAR |
TERRITABAZAAR |
TELEPHONE KENDRA. P-10 NEW CIT ROAD, KOL-700073 |
9432000081 |
|
BA-EAST |
KOKOL003 |
BURRABAZAAR |
BURRABAZAAR |
BURRABAZAR TELEPHONE EXCHANGE, 148, CHITTARANJAN AVE, KOL- 700007 |
8902758575 |
|
BA-EAST |
KOKOL004 |
CIRCUS |
CIRCUS |
CIRCUS TELEPHONE EXCHANGE, 10/1 HUNGER FORD STREET,
KOL-700017 |
9477899806 |
|
BA-EAST |
KOKOL005 |
CENTRAL |
ENTALLY |
CENTRAL TELEPHONE EXCHANGE, 88B RAFI AHMED KIDWAI ROAD, KOL-700013 |
9433000619 |
|
BA-EAST |
KOKOL006 |
DUMDUM-I |
DUMDUM |
DUMDUM TELEPHONE EXCHANGE,264, JESSORE RD, KOLKATA AIRPORT QUARTERS,
DUM DUM,
KOL -700028 |
9432211951 |
|
BA-EAST |
KOKOL008 |
SALTLAKE-I |
SALTLAKE |
SALT LAKE TELEPHONE
EXCHANGE, 4TH CROSS RD, DE BLOCK, SECTOR 1, BIDHANNAGAR,
KOL - 700064 |
9432001622 |
|
BA-NORTH
|
KOKOL009 |
BAGBAZAR
|
BAGBAZAR
|
BAGBAZAR TELEPHONE EXCHANGE 4, OLD MAYOR'S COURT KOLKATA 700005
|
9432000228
|
|
BA-NORTH
|
KOKOL010 |
COSSIPORE
|
COSSIPORE
|
COSSIPORE TELEPHONE EXCHANGE 58/7A, B. T. ROAD KOLKATA 700002
|
9432001812
|
|
BA-NORTH
|
KOKOL011 |
BHATPARA
|
BHATPARA
|
BHATPARA TELEPHONE EXCHANGE 1,RAJ KRISHNA GHAT ROAD, BHATPARA, 24 PGS(N), PIN 743123
|
9432367422
|
|
BA-NORTH
|
KOKOL011 |
BHATPARA
|
KALYANI
|
KALYANI TELEPHONE EXCHANGE B-8/41(CA) & B-41/1(CA) NEAR CENTRAL PARK, PO. KALYANI, DIST. NADIA, PIN 741235
|
9433345170
|
|
BA-NORTH
|
KOKOL012 |
PANIHATI
|
PANIHATI
|
PANIHATI TELEPHONE EXCHANGE OPPOSITE TO BENGAL CHEMICALB. T. ROAD, KOLKATA 700114
|
9432211431
|
|
BA-NORTH
|
KOKOL013 |
BARRACKPORE
|
BARRACKPORE
|
BARRACKPORE TELEPHONE EXCHANGE CHIRIAMORE, PIPE ROAD, BARRACKPORE, KOLKATA 700120
|
9432200995
|
|
BA-NORTH
|
KOKOL030 |
MANIKTALA
|
MANIKTALA
|
MANIKTALA TELEPHONE EXCHANGE 58, RAJA DINENDRA STREET, KOLKATA 70006
|
9433000532
|
|
BA-NORTH
|
KOKOL031 |
BARASAT
|
BARASAT
|
BARASAT TELEPHONE EXCHANGE BANAMALIPUR, BARASAT, OPPOSITE TO BARASAT DISTRICT HOSPITAL KOLKATA 700124
|
25626787
|
|
BA-SOUTH |
KOKOL014 |
RUSSA |
RUSSA |
46, DR.SARAT BANERJEE RD, KOLKATA-700029 |
24655800/9477899218 |
|
BA-SOUTH |
KOKOL015 |
KALIGHAT |
KALIGHAT |
47, RAMESH MITRA ROAD, KOLKATA-700 025 |
24751000/9433565654 |
|
BA-SOUTH |
KOKOL016 |
GARIA |
HARINAVI |
NARENDRAPUR TELEPHONE EXCHANGE(HARINAVI), N S ROAD, KOLKATA-700148 |
24271100/8902001400 |
|
BA-SOUTH |
KOKOL017 |
JADAVPORE |
JADAVPORE |
JADAVPUR TELEPHONE EXCHANGE, 15, CENTRAL ROAD, KOLKATA-700032 |
24144684/9432000280 |
|
BA-SOUTH |
KOKOL018 |
RANIKHUTI |
RANIKHUTI |
RANIKUTHI TELEPHONE EXCHANGE, 154 NSC BOSE ROAD,KOLKATA-700040 |
24114090/24814201 |
|
BA-SOUTH |
KOKOL019 |
ALIPORE |
ALIPORE |
2/5A JUDGES COURT RD, KOL-700027 |
24491215/9432000790 |
|
BA-SOUTH |
KOKOL020 |
BEHALA |
BEHALA |
598 D H RD , BEHALA, KOL-700034 |
24450005/8902000390 |
|
BA-SOUTH |
KOKOL020 |
BEHALA |
BUDGE BUDGE |
20/1, MAHATMA GANDHI RD, BUDGE BUDGE,KOLKATA 700137 |
24800002/9608435448 |
|
BA-SOUTH |
KOKOL021 |
JOKA |
JOKA |
D H ROAD, JOKA, NEAR IIM JOKA, KOLKATA-700104. |
24530011/9433858292 |
|
BA-SOUTH |
- |
- |
BALLYGUNGE PLACE |
82, BALLYGUNGE PLACE, KOLKATA- 700 019 |
24401954/9433000890 |
|
BA-WEST
|
KOKOL022
|
CHINSURAH
|
CHINSURAH |
PALLYSREE, LENINNAGAR, CHINSURAH R S, CHINSURAH, WEST BENGAL 712102
|
26803450
|
|
BA-WEST
|
KOKOL022
|
CHINSURAH
|
CHANDANNAGAR |
GRAND TRUNK RD, KALITALA, MAHADANGA COLONY, RATHER SARAK, CHANDANNAGAR, WEST BENGAL 712136
|
26834565
|
|
BA-WEST
|
KOKOL023
|
SALKIA
|
SATYABALA |
200 & 201 G.T. ROAD(NORTH), HOWRAH-711107
|
8902046686
|
|
BA-WEST
|
KOKOL023
|
SALKIA
|
BELURMATH |
SHANKAR MANDAL ROAD, BELUR MATH, HOWRAH, WEST BENGAL 711202
|
9432001968
|
|
BA-WEST
|
KOKOL024
|
ICHAPUR
|
ICHAPUR |
DR BHOLANATH CHAKRABORTY SARANI, BANTRA, ICHAPUR, HOWRAH, WEST BENGAL 711104
|
8902000324
|
|
BA-WEST
|
KOKOL025
|
SERAMPORE
|
SERAMPORE |
96, DEY ST, MANIKTALA, SERAMPORE, WEST BENGAL 712201
|
8902046686
|
|
BA-WEST
|
KOKOL026
|
UTTARPARA
|
UTTARPARA |
7A, RAJMOHON ROAD, UTTARPARA, WEST BENGAL 712258
|
03326630237
|
|
BA-WEST
|
KOKOL027
|
SHIBPUR
|
SHIBPUR |
NO.4, DR PK BANERJI RD, CHOURA BUSTEE, SHIBPUR, HOWRAH, WEST BENGAL 711101
|
8902133100
|
|
BA-WEST
|
KOKOL028
|
ANDUL
|
ANDUL |
ANDUL RD, ANDUL MAURI, ANDUL, HOWRAH, WEST BENGAL 711302
|
03326471000
|
|
BA-WEST
|
KOKOL028
|
ANDUL
|
DOMJUR |
SOUTH, HAJRAPARA, DOMJUR, JHAPARDAH, WEST BENGAL 711405
|
03326704239
|
| Business Area |
Cluster Code |
Cluster Name |
Cash Collection Centre Location |
Name of Accounts Officer |
Contact No. |
| BA-EAST |
KOKOL002 |
TERRITABAZAAR |
TERRITA BAZAAR |
SATYA PRAKASH SHAH |
22150665 |
| BA-EAST |
KOKOL004 |
CIRCUS |
CIRCUS AVENUE |
RAJU NASKAR |
22809999 |
| BA-EAST |
KOKOL006 |
DUMDUM-I |
DUM DUM |
SUMANA MAJUMDER |
25290531 |
| BA-EAST |
KOKOL008 |
SALTLAKE-I |
SALT LAKE |
AJAY VERMA |
23587274 |
| BA-NORTH |
KOKOL009 |
BAGBAZAR |
BAGBAZAR |
ARINDAM ROY |
25338047 |
| BA-NORTH |
KOKOL010 |
COSSIPORE |
BAGBAZAR |
ARINDAM ROY |
25338047 |
| BA-NORTH |
KOKOL030 |
MANIKTALA |
BAGBAZAR |
ARINDAM ROY |
25338047 |
| BA-NORTH |
KOKOL011 |
BHATPARA |
BHATPARA |
PINTU MUKHERJEE |
25815854 |
| BA-NORTH |
KOKOL011 |
KALYANI |
KALYANI |
SHIVDHAR KUMAR |
25826229 |
| BA-NORTH |
KOKOL013 |
BARRACKPORE |
BARRACKPORE |
BISWANATH BANERJEE |
25929833, 25927755 |
| BA-NORTH |
KOKOL031 |
BARASAT |
BARASAT |
SANJAY BASAK/SUDIPA HALDER |
25840007 |
|
BA-SOUTH |
KOKOL017 |
JADAVPUR |
JADAVPUR |
AMIT DUTTA |
24299447 |
|
BA-SOUTH |
KOKOL019 |
ALIPORE |
ALIPORE |
SHAMPA DAS |
24490512 |
|
BA-SOUTH |
KOKOL020 |
BEHALA |
BEHALA |
SARBAJIT BHOWMICK |
24475114 |
|
BA-SOUTH |
- |
- |
BALLYGUNGE PLACE |
RANJAN PAIK |
24600653 |
|
BA-WEST |
KOKOL022 |
CHINSURAH |
CHANDANNAGAR |
SUVENDU MAITRA |
26838222, 26834423 |
|
BA-WEST |
KOKOL023 |
SALKIA |
SATYABALA |
RANJAN DAS |
26529595, 26551837 |
|
BA-WEST |
KOKOL025 |
SERAMPORE |
SERAMPORE |
ARVIND SINGH |
26621370 |
|
BA-WEST |
KOKOL026 |
UTTARPARA |
UTTARPARA |
DILIP HANSDA |
26632205 |
|
BA-WEST |
KOKOL027 |
SHIBPUR |
SHIBPUR |
SAMRAT CHOUDHURY |
26404096 |
|
BA-HQ |
- |
- |
CMTS , TERRITA BAZAR |
- (ONLY POSTPAID MOBILE) |
22370258 , 22370252 |
|
BA-HQ |
- |
- |
CSC HQ, 8 HARE ST, KOL-1 |
DEBABRATA DEY |
22488534, 22304276 |
| Business Area |
Cluster Code |
Cluster Name |
Franchise Manager Name (For New FTTH Connection) |
Franchise Manager Mobile No /Contact No |
| BA-EAST |
KOKOL001 |
TELEPHONE BHAVAN |
ARIJIT GHOSH |
9475455630 |
| BA-EAST |
KOKOL002 |
TERRITA BAZAAR |
K K MONDAL |
9432001959 |
| BA-EAST |
KOKOL003 |
BURRABAZAAR |
VIVEKANAND BHARTI |
8902000138 |
| BA-EAST |
KOKOL004 |
CIRCUS |
SAUMYA KANTI SARKAR |
9433000242 |
| BA-EAST |
KOKOL005 |
ENTALLY |
BAL KRISHNA SAW / RAJ KISHOR RAJ / HARIHAR KUMAR |
8902154440 / 9432001982 / 9432144320 |
| BA-EAST |
KOKOL006 |
DUMDUM-I |
KOUSIK GHOSH |
9477899119 |
| BA-EAST |
KOKOL007 |
DUMDUM-II |
ISHTIAQUE AHMED |
8902000607 |
| BA-EAST |
KOKOL008 |
SALTLAKE-I |
DEBABRAT NATH / SAMIR DAS |
9435457970 / 8902113036 |
| BA-EAST |
KOKOL029 |
SALTLAKE-II |
UJJAWAL KUMAR INDU |
8902000018 |
| BA-NORTH |
KOKOL009 |
BAGBAZAR |
MANAS KUMAR MONDAL / SMRUTI RANJAN SAHOO |
9432001963 / 9432878138 |
| BA-NORTH |
KOKOL010 |
COSSIPORE |
SOURISH RAY / SANJIB SAHA |
9433000509 / 9432983394 |
| BA-NORTH |
KOKOL011 |
BHATPARA |
SOUMEN BISWAS / SIDDHESWAR HALDER |
9433000517 / 8902060990 |
| BA-NORTH |
KOKOL012 |
PANIHATI |
KUSHAL BASU |
8902000095 |
| BA-NORTH |
KOKOL013 |
BARRACKPORE |
SUBHANKAR MANDAL |
9433400137 |
| BA-NORTH |
KOKOL030 |
MANIKTALA |
NITISH KUMAR / SANDEEP KUMAR ROUSHAN |
9433333667 / 8902000510 |
| BA-NORTH |
KOKOL031 |
BARASAT |
RUPAK DEBNATH |
9432000157 |
| BA-SOUTH |
KOKOL014 |
RUSSA |
MOHAMMAD SHAMSHAD ALAM |
9458279476 |
| BA-SOUTH |
KOKOL015 |
KALIGHAT |
VIDYANAND SINGH |
9432001592 |
| BA-SOUTH |
KOKOL016 |
GARIA |
RAJ KUMAR CHOUDHARY / SUBRATA KUILA |
8902000107 / 9432000299 |
| BA-SOUTH |
KOKOL017 |
JADAVPUR |
ANKUR KUMAR PAUL /TILOK RANJAN MAITY / UTTAM SARKAR |
8902001401 / 9432001323 / 9432000086 |
| BA-SOUTH |
KOKOL018 |
RANIKUTHI |
DHEERAJ KUMAR |
8902041862 |
| BA-SOUTH |
KOKOL019 |
ALIPORE |
RITURAJ KUMAR |
9432877093 |
| BA-SOUTH |
KOKOL020 |
BEHALA |
TARUN KUMAR MONDAL |
8902001422 |
| BA-SOUTH |
KOKOL021 |
JOKA |
SUBHENDU DAS |
8902000729/ 033- 24672025 subhendu.das@bsnl.co.in |
| BA-WEST |
KOKOL022 |
CHINSURAH |
BISWAJIT KAR / SHYAMAL MURMU |
9432001097 / 9432000164 |
| BA-WEST |
KOKOL023 |
SALKIA |
ARIZUL ISLAM LASKAR / NITIN KUMAR |
8902000124 / 9436149490 |
| BA-WEST |
KOKOL024 |
ICHAPUR |
SAPTARSHI JANA |
9435000442 |
| BA-WEST |
KOKOL025 |
SERAMPORE |
DEB KUMAR SIL |
9436156153 |
| BA-WEST |
KOKOL026 |
UTTARPARA |
CHANDAN GHOSH |
9432001400 |
| BA-WEST |
KOKOL027 |
SHIBPUR |
SANJIB KUMAR SARKAR |
9433000688 |
| BA-WEST |
KOKOL028 |
ANDUL |
DHEERAJ KUMAR / SARNADEEP DATTA |
8902064318 / 9432000824 |
| Operation Area |
Cluster Code |
Cluster Name |
Cluster Incharge Name (For Service Related Issues) |
Cluster Incharge Mobile No /Contact No & Email |
AOTR Name (For Billing Related Issues) |
AOTR Contact No |
| OA-EAST |
KOCTD001 |
TELEPHONE BHAVAN |
SANDIP KUMAR JANA |
9433400381/ 033-22351010 sandip.jana@bsnl.co.in |
RAJU RAY |
033- 22159292 |
| OA-EAST |
KOCTD002 |
TERRITA BAZAAR |
ARUP MAJI |
9433400121/ 033- 22361000/ 033- 22351010 arup.maji@bsnl.co.in |
RAJU RAY |
033- 22159292 |
| OA-EAST |
KOCTD003 |
BURRABAZAAR |
ARUP MAJI |
9433400121/ 033- 22418888 arup.maji@bsnl.co.in |
DEBABRATA PAUL |
033- 22154242 |
| OA-EAST |
KOCTD004 |
CIRCUS |
DEBRAJ BANERJEE |
9433000978/ 033- 22871010 debraj.banerjee@bsnl.co.in |
DEBABRATA PAUL |
033- 22154242 |
| OA-EAST |
KOCTD005 |
ENTALLY |
SANJAY DADEL |
9432000107/ 033- 22292020 sanjaydadel@bsnl.co.in |
DEBABRATA PAUL |
033- 22154242 |
| OA-EAST |
KOKOL006 |
DUMDUM |
PARVEZ RAHAMAN |
9432000133/ 033- 25512020 parvez@bsnl.co.in |
PRASANTA MAJUMDER |
033- 22154243 |
| OA-EAST |
KOCTD033 |
SALTLAKE |
DEBRAJ BANERJEE |
9433000978/ 033- 23593311 debraj.banerjee@bsnl.co.in |
PRASANTA MAJUMDER |
033- 22154243 |
| OA-NORTH |
KOCTD009 |
BAGBAZAR |
PRASANT JAIN |
9434000017/ 033- 25338000 prashantjain@bsnl.co.in |
GOUTAM ROY |
033- 25338407 |
| OA-NORTH |
KOCTD010 |
COSSIPORE |
RAJENDRA KUMAR JAISWAL |
9433400203/ 033- 25565000 rajendra.kumar@bsnl.co.in |
AMAR MANDAL |
033- 25338440 |
| OA-NORTH |
KOCTD030 |
MANIKTALA |
PRASANT JAIN |
9434000017/ 033- 25338000 prashantjain@bsnl.co.in |
GOUTAM ROY |
033- 25338407 |
| OA-NORTH |
KOCTD038 |
BHATPARA & BARRACKPORE |
TAPAN KUMAR MAZUMDER |
9432001135/ 033- 25811600 tapankumarmazum@bsnl.co.in |
RABINDRA NATH BISWAS |
033- 25924600 |
| OA-NORTH |
KOCTD039 |
PANIHATI |
KUNTAL MANDAL |
9432000140/ 033- 25631010 kuntal.mandal@bsnl.co.in |
RABINDRA NATH BISWAS |
033- 25924600 |
| OA-NORTH |
KOCTD039 |
BARASAT |
KUNTAL MANDAL |
9432000140/ 033- 25631010 kuntal.mandal@bsnl.co.in |
SUDIPA HALDER |
033- 25840007 |
| OA-SOUTH |
KOCTD014 |
RUSSA |
SHUVADEEP BARUA |
9432001160/ 033- 24762020 shuvadeep.barua@bsnl.co.in |
AMAR SARDAR |
033- 24600661 |
| OA-SOUTH |
KOCTD015 |
KALIGHAT |
SHUVADEEP BARUA |
9432001160/ 033- 24762020 shuvadeep.barua@bsnl.co.in |
AMAR SARDAR |
033- 24600661 |
| OA-SOUTH |
KOCTD017 |
JADAVPUR |
SANJAY KR VISHWAKARMA |
9433400099/ 033- 24121000 skvishwakarma@bsnl.co.in |
AMAR SARDAR |
033- 24600661 |
| OA-SOUTH |
KOCTD019 |
ALIPORE |
SHYAMAL HALDER |
9433000977/ 033- 24482020 shyamal.halder@bsnl.co.in |
ANANTA BHUNIA |
033- 24600637 |
| OA-SOUTH |
KOCTD036 |
BEHALA & JOKA |
ARINDAM MAZUMDAR |
9433000981/ 033- 24465533 arindam.mazumdar@bsnl.co.in |
ANANTA BHUNIA |
033- 24600637 |
| OA-SOUTH |
KOCTD037 |
GARIA & RANIKUTHI |
BIPIN CHANDRA GORAI |
9433400373/ 033- 24213001 bipin.chandra.gorain@bsnl.co.in |
AMAR SARDAR |
033- 24600661 |
| OA-WEST |
KOCTD022 |
CHINSURAH |
SUBHAS CHOWDHURY |
9434066122/ 033- 26801010 subhasbairagya@bsnl.co.in |
SANTOSH KUMAR HALDER |
033- 26526161 |
| OA-WEST |
KOCTD025 |
SERAMPORE |
SUBHAS CHOWDHURY |
9434066122/ 033- 26520305 subhasbairagya@bsnl.co.in |
SANTOSH KUMAR HALDER |
033- 26526161 |
| OA-WEST |
KOCTD026 |
UTTARPARA |
RAM DHANI BAJHAIYA |
9425201237/ 033- 26641848 rdbajhaiya@gmail.com |
SANTOSH KUMAR HALDER |
033- 26526161 |
| OA-WEST |
KOCTD034 |
SALKIA & SHIBPUR |
SUPRAKASH MAJI |
9432000989/ 033- 26552200 suprakash.maji@bsnl.co.in |
GOPAL JEE |
033- 26554234 |
| OA-WEST |
KOCTD035 |
ANDUL & ICHAPUR |
MD ANWARUL HAQUE |
9432001840/ 033- 26691015 md.anwarul.haque@bsnl.co.in |
GOPAL JEE |
033- 26554234 |
|
