|
|
Customer Care & Complaints Redressal
Landline Service
- All types of enquiry
From BSNL :- 1500
From Other Operators :- 1800 345 1500
- Fault Booking
From BSNL :- 198
From Other Operators :- 1800 345 1500 /1800 345 1504
|
Broadband Service
- All types of enquiry :- 1800 345 1504
- Fault Booking
From BSNL :- 1504
From Other Operators :- 1800 345 1500 /1800 345 1504
|
GSM Mobile Service
- All types of enquiry : 1503, 1800 180 1503
|
Enterprise Business Service
-
DGM(EB)
5th floor, Telephone Bhavan,
34 B.B.D. Bag (S), Kolkata-700001.
Contact : 033-22622244
|
| SL NO |
Business Area |
Cluster Name |
Customer Service Centre Name |
Customer Service Centre Address |
Contact Number |
| 1 | BA-HQ | TELEPHONEBHAVAN | TELEPHONE BHAVAN | TELEPHONE HOUSE, 8 HARE STREET, GRD FLOOR, KOL-700001 | 033-22317582/ 29531111 |
| 2 | BA-EAST | TERRITABAZAAR | TERRITABAZAAR | TELEPHONE KENDRA. P-10 NEW CIT ROAD, KOL-700073 | 033-22252040 |
| 3 | BA-EAST | BURRABAZAAR | BURRABAZAAR | BURRABAZAR TELEPHONE EXCHANGE, 148, CHITTARANJAN AVE, KOL- 700007 | 033-22193535 |
| 4 | BA-EAST | CIRCUS | CIRCUS | CIRCUS TELEPHONE EXCHANGE, 10/1 HUNGER FORD STREET, KOL-700017 | 033-22903444 |
| 5 | BA-EAST | CENTRAL | ENTALLY | CENTRAL TELEPHONE EXCHANGE, 88B RAFI AHMED KIDWAI ROAD, KOL-700013 | 033-22290000 |
| 6 | BA-EAST | DUMDUM | DUMDUM | DUMDUM TELEPHONE EXCHANGE,264, JESSORE RD, KOLKATA AIRPORT QUARTERS, DUM DUM, KOL -700028 | 033-25514091/ 25297677 |
| 7 | BA-EAST | SALTLAKE | SALTLAKE | SALT LAKE TELEPHONE EXCHANGE, 4TH CROSS RD, DE BLOCK, SECTOR 1, BIDHANNAGAR, KOL - 700064 | 033-23581000 |
| 8 | BA-EAST | SALTLAKE | NEW TOWN | BSNL CSC, BF-10, NEWTOWN KOLKATA-700163 | 033-23249001 |
| 9 | BA-NORTH | BAGBAZAR | BAGBAZAR | BAGBAZAR TELEPHONE EXCHANGE 4, OLD MAYOR'S COURT KOLKATA 700005 | 033-25330773 |
| 10 | BA-NORTH | COSSIPORE | COSSIPORE | COSSIPORE TELEPHONE EXCHANGE 58/7A, B. T. ROAD KOLKATA 700002 | 033-22565000 |
| 11 | BA-NORTH | BHATPARA | BHATPARA | BHATPARA TELEPHONE EXCHANGE 1,RAJ KRISHNA GHAT ROAD, BHATPARA, 24 PGS(N), PIN 743123 | 033-25021498/ 25811840 |
| 12 | BA-NORTH | BHATPARA | KALYANI | KALYANI TELEPHONE EXCHANGE B-8/41(CA) & B-41/1(CA) NEAR CENTRAL PARK, PO. KALYANI, DIST. NADIA, PIN 741235 | 033-25822000 |
| 13 | BA-NORTH | PANIHATI | PANIHATI | PANIHATI TELEPHONE EXCHANGE OPPOSITE TO BENGAL CHEMICALB. T. ROAD, KOLKATA 700114 | 033-25830000 |
| 14 | BA-NORTH | BARRACKPORE | BARRACKPORE | BARRACKPORE TELEPHONE EXCHANGE CHIRIAMORE, PIPE ROAD, BARRACKPORE, KOLKATA 700120 | 033-25929780 |
| 15 | BA-NORTH | MANIKTALA | MANIKTALA | MANIKTALA TELEPHONE EXCHANGE 58, RAJA DINENDRA STREET, KOLKATA 70006 | 033-23606358 |
| 16 | BA-NORTH | BARASAT | BARASAT | BARASAT TELEPHONE EXCHANGE BANAMALIPUR, BARASAT, OPPOSITE TO BARASAT DISTRICT HOSPITAL KOLKATA 700124 | 033-25626787 |
| 17 | BA-SOUTH | RUSSA | RUSSA | 46, DR.SARAT BANERJEE RD, KOLKATA-700029 | 033-24655800 |
| 18 | BA-SOUTH | KALIGHAT | KALIGHAT | 47, RAMESH MITRA ROAD, KOLKATA-700 025 | 033-24550055/ 24751000 |
| 19 | BA-SOUTH | GARIA | HARINAVI | NARENDRAPUR TELEPHONE EXCHANGE(HARINAVI), N S ROAD, KOLKATA-700148 | 033-24271100 |
| 20 | BA-SOUTH | GARIA | BARUIPUR | NEAR SHIBANI PITH, KULTI ROAD , BARUIPUR | 033-24334000 |
| 21 | BA-SOUTH | JADAVPORE | JADAVPORE | JADAVPUR TELEPHONE EXCHANGE, 15, CENTRAL ROAD, KOLKATA-700032 | 033-24839727 |
| 22 | BA-SOUTH | RANIKHUTI | RANIKHUTI | RANIKUTHI TELEPHONE EXCHANGE, 154 NSC BOSE ROAD,KOLKATA-700040 | 033-24114090/ 24814201 |
| 23 | BA-SOUTH | ALIPORE | ALIPORE | 2/5A JUDGES COURT RD, KOL-700027 | 033-24495454/ 24486474 |
| 24 | BA-SOUTH | BEHALA | BEHALA | 598 D H RD , BEHALA, KOL-700034 | 033-23960100 |
| 25 | BA-SOUTH | BEHALA | BUDGE BUDGE | 20/1, MAHATMA GANDHI RD, BUDGE BUDGE,KOLKATA 700137 | 033-24702235 |
| 26 | BA-SOUTH | JOKA | JOKA | D H ROAD, JOKA, NEAR IIM JOKA, KOLKATA-700104. | 033-24672006 |
| 27 | BA-SOUTH | SOUTH | BALLYGUNGE PLACE | 82, BALLYGUNGE PLACE, KOLKATA- 700 019 | 033-24401954 |
| 28 | BA-WEST | CHINSURAH | CHINSURAH | PALLYSREE, LENINNAGAR, CHINSURAH R S, CHINSURAH, WEST BENGAL 712102 | 033-26803450 |
| 29 | BA-WEST | CHINSURAH | CHANDANNAGAR | GRAND TRUNK RD, KALITALA, MAHADANGA COLONY, RATHER SARAK, CHANDANNAGAR, WEST BENGAL 712136 | 033-26834565 |
| 30 | BA-WEST | SALKIA | SATYABALA | 200 & 201 G.T. ROAD(NORTH), HOWRAH-711107 | 033-26559218 |
| 31 | BA-WEST | SALKIA | BELURMATH | SHANKAR MANDAL ROAD, BELUR MATH, HOWRAH, WEST BENGAL 711202 | 033-26481060 |
| 32 | BA-WEST | ICHAPUR | ICHAPUR | DR BHOLANATH CHAKRABORTY SARANI, BANTRA, ICHAPUR, HOWRAH, WEST BENGAL 711104 | 033-26672972 |
| 33 | BA-WEST | SERAMPORE | SERAMPORE | 96, DEY ST, MANIKTALA, SERAMPORE, WEST BENGAL 712201 | 033-26526171/ 26627331 |
| 34 | BA-WEST | UTTARPARA | UTTARPARA | 7A, RAJMOHON ROAD, UTTARPARA, WEST BENGAL 712258 | 033-26630235/ 26630237 |
| 35 | BA-WEST | SHIBPUR | SHIBPUR | NO.4, DR PK BANERJI RD, CHOURA BUSTEE, SHIBPUR, HOWRAH, WEST BENGAL 711101 | 033-26401113 |
| 36 | BA-WEST | ANDUL | ANDUL | ANDUL RD, ANDUL MAURI, ANDUL, HOWRAH, WEST BENGAL 711302 | 033-26471000 |
| 37 | BA-WEST | ANDUL | ULUBERIA | Uluberia Telephone Exchange,Bazar Para, Near Rail Station, Uluberia, Howrah, Pin-711316 | 033-26610099 |
| Business Area |
Cluster Code |
Cluster Name |
Cash Collection Centre Location |
Name of Accounts Officer |
Contact No. |
| BA-EAST |
KOKOL002 |
TERRITABAZAAR |
TERRITA BAZAAR |
SATYA PRAKASH SHAH |
22150665 |
| BA-EAST |
KOKOL004 |
CIRCUS |
CIRCUS AVENUE |
RAJU NASKAR |
22809999 |
| BA-EAST |
KOKOL006 |
DUMDUM-I |
DUM DUM |
SUMANA MAJUMDER |
25290531 |
| BA-EAST |
KOKOL008 |
SALTLAKE-I |
SALT LAKE |
AJAY VERMA |
23587274 |
| BA-NORTH |
KOKOL009 |
BAGBAZAR |
BAGBAZAR |
ARINDAM ROY |
25338047 |
| BA-NORTH |
KOKOL010 |
COSSIPORE |
BAGBAZAR |
ARINDAM ROY |
25338047 |
| BA-NORTH |
KOKOL030 |
MANIKTALA |
BAGBAZAR |
ARINDAM ROY |
25338047 |
| BA-NORTH |
KOKOL011 |
BHATPARA |
BHATPARA |
PINTU MUKHERJEE |
25815854 |
| BA-NORTH |
KOKOL011 |
KALYANI |
KALYANI |
SHIVDHAR KUMAR |
25826229 |
| BA-NORTH |
KOKOL013 |
BARRACKPORE |
BARRACKPORE |
BISWANATH BANERJEE |
25929833, 25927755 |
| BA-NORTH |
KOKOL031 |
BARASAT |
BARASAT |
SANJAY BASAK/SUDIPA HALDER |
25840007 |
|
BA-SOUTH |
KOKOL017 |
JADAVPUR |
JADAVPUR |
AMIT DUTTA |
24299447 |
|
BA-SOUTH |
KOKOL019 |
ALIPORE |
ALIPORE |
SHAMPA DAS |
24490512 |
|
BA-SOUTH |
KOKOL020 |
BEHALA |
BEHALA |
SARBAJIT BHOWMICK |
24475114 |
|
BA-SOUTH |
- |
- |
BALLYGUNGE PLACE |
RANJAN PAIK |
24600653 |
|
BA-WEST |
KOKOL022 |
CHINSURAH |
CHANDANNAGAR |
SUVENDU MAITRA |
26838222, 26834423 |
|
BA-WEST |
KOKOL023 |
SALKIA |
SATYABALA |
RANJAN DAS |
26529595, 26551837 |
|
BA-WEST |
KOKOL025 |
SERAMPORE |
SERAMPORE |
ARVIND SINGH |
26621370 |
|
BA-WEST |
KOKOL026 |
UTTARPARA |
UTTARPARA |
DILIP HANSDA |
26632205 |
|
BA-WEST |
KOKOL027 |
SHIBPUR |
SHIBPUR |
SAMRAT CHOUDHURY |
26404096 |
|
BA-HQ |
- |
- |
CMTS , TERRITA BAZAR |
- (ONLY POSTPAID MOBILE) |
22370258 , 22370252 |
|
BA-HQ |
- |
- |
CSC HQ, 8 HARE ST, KOL-1 |
DEBABRATA DEY |
22488534, 22304276 |
| Business Area |
Cluster Code |
Cluster Name |
Franchise Manager Name (For New FTTH Connection) |
Franchise Manager Mobile No /Contact No |
| BA-EAST |
KOCTD001 |
TELEPHONE BHAVAN |
ARIJIT GHOSH
TAMAL BAIN |
9475455630
9432000265 |
| BA-EAST |
KOCTD002 |
TERRITA BAZAAR |
K K MONDAL |
9432001959 |
| BA-EAST |
KOCTD003 |
BURRABAZAAR |
VIVEKANAND BHARTI
FARAZ BARI |
8902000138
9432212274 |
| BA-EAST |
KOCTD004 |
CIRCUS |
RUPAM CHATERJEE |
9432001494 |
| BA-EAST |
KOCTD005 |
ENTALLY |
RAJ KISHOR RAJ
HARENDRA KUMAR |
9432001982
9432000041 |
| BA-EAST |
KOCTD032 |
DUMDUM-I |
KOUSIK GHOSH
ISHTIAQUE AHMED |
9477899119
8902000607 |
| BA-EAST |
KOCTD033 |
SALTLAKE-I |
DEBABRAT NATH
SANDHYA KUMARI |
9435457970
9433338124 |
| BA-EAST |
KOCTD033 |
SALTLAKE-II |
UJJAWAL KUMAR INDU
BAL KRISHNA SHAW |
8902000018
8902154440 |
| BA-NORTH |
KOCTD009 |
BAGBAZAR |
MANAS KUMAR MONDAL
SMRUTI RANJAN SAHOO |
9432001963
9432878138 |
| BA-NORTH |
KOCTD010 |
COSSIPORE |
SOURISH RAY
SANJIB SAHA
MOMTAZ RAIS |
9433000509
9432983394
9432001965 |
| BA-NORTH |
KOCTD038 |
BHATPARA |
SOUMEN BISWAS
SIDDHESWAR HALDER
PRANAB KUMAR MONDAL |
9433000517
8902060990
9432001211 |
| BA-NORTH |
KOCTD039 |
PANIHATI |
KUSHAL BASU |
8902000095 |
| BA-NORTH |
KOCTD038 |
BARRACKPORE |
SUBHANKAR MANDAL |
9433400137 |
| BA-NORTH |
KOCTD030 |
MANIKTALA |
NITISH KUMAR
SANDEEP KUMAR ROUSHAN |
9433333667
8902000510 |
| BA-NORTH |
KOCTD039 |
BARASAT |
RUPAK DEBNATH |
9432000157 |
| BA-SOUTH |
KOCTD014 |
RUSSA |
MOHAMMAD SHAMSHAD ALAM
MRITYUNJAY KUMAR ANSHU |
9458279476
8902001987 |
| BA-SOUTH |
KOCTD015 |
KALIGHAT |
VIDYANAND SINGH
ANKUR JAISWAL |
9432001592
9477899219 |
| BA-SOUTH |
KOCTD037 |
GARIA |
RAJ KUMAR CHOUDHARY
SUBRATA KUILA |
8902000107
9432000299 |
| BA-SOUTH |
KOCTD017 |
JADAVPUR |
ANKUR KUMAR PAUL
TILOK RANJAN MAITY
UTTAM SARKAR |
8902001401
9432001323
9432000086 |
| BA-SOUTH |
KOCTD037 |
RANIKUTHI |
DHEERAJ KUMAR
JAYANT KUMAR |
8902041862
8902000108 |
| BA-SOUTH |
KOCTD019 |
ALIPORE |
RITURAJ KUMAR |
9432877093 |
| BA-SOUTH |
KOCTD036 |
BEHALA |
TARUN KUMAR MONDAL |
8902001422 |
| BA-SOUTH |
KOCTD036 |
JOKA |
SUBHENDU DAS |
8902000729
033- 24672025
subhendu.das@bsnl.co.in |
| BA-WEST |
KOCTD022 |
CHINSURAH |
BISWAJIT KAR
SHYAMAL MURMU |
9432001097
9432000164 |
| BA-WEST |
KOCTD034 |
SALKIA |
ARIZUL ISLAM LASKAR
NITIN KUMAR |
8902000124
9436149490 |
| BA-WEST |
KOKOL035 |
ICHAPUR |
SAPTARSHI JANA |
9435000442 |
| BA-WEST |
KOCTD025 |
SERAMPORE |
DEB KUMAR SIL |
9436156153 |
| BA-WEST |
KOCTD026 |
UTTARPARA |
CHANDAN GHOSH |
9432001400 |
| BA-WEST |
KOCTD034 |
SHIBPUR |
SANJIB KUMAR SARKAR |
9433000688 |
| BA-WEST |
KOCTD035 |
ANDUL |
DHEERAJ KUMAR
SARNADEEP DATTA |
8902064318
9432000824 |
| Operation Area |
Cluster Code |
Cluster Name |
Cluster Incharge Name (For Service Related Issues) |
Cluster Incharge Mobile No /Contact No & Email |
AOTR Name (For Billing Related Issues) |
AOTR Contact No |
| OA-EAST |
KOCTD001 |
TELEPHONE BHAVAN |
SANDIP KUMAR JANA |
9433400381/ 033-22351010 sandip.jana@bsnl.co.in |
RAJU RAY |
033- 22159292 |
| OA-EAST |
KOCTD002 |
TERRITA BAZAAR |
ARUP MAJI |
9433400121/ 033- 22361000/ 033- 22351010 arup.maji@bsnl.co.in |
RAJU RAY |
033- 22159292 |
| OA-EAST |
KOCTD003 |
BURRABAZAAR |
ARUP MAJI |
9433400121/ 033- 22418888 arup.maji@bsnl.co.in |
DEBABRATA PAUL |
033- 22154242 |
| OA-EAST |
KOCTD004 |
CIRCUS |
DEBRAJ BANERJEE |
9433000978/ 033- 22871010 debraj.banerjee@bsnl.co.in |
DEBABRATA PAUL |
033- 22154242 |
| OA-EAST |
KOCTD005 |
ENTALLY |
SANJAY DADEL |
9432000107/ 033- 22292020 sanjaydadel@bsnl.co.in |
DEBABRATA PAUL |
033- 22154242 |
| OA-EAST |
KOKOL006 |
DUMDUM |
PARVEZ RAHAMAN |
9432000133/ 033- 25512020 parvez@bsnl.co.in |
PRASANTA MAJUMDER |
033- 22154243 |
| OA-EAST |
KOCTD033 |
SALTLAKE |
AMIT KUMAR |
9434088400/ 033- 23593311 amit.kumar20@bsnl.co.in |
PRASANTA MAJUMDER |
033- 22154243 |
| OA-NORTH |
KOCTD009 |
BAGBAZAR |
PRASANT JAIN |
9434000017/ 033- 25338000 prashantjain@bsnl.co.in |
GOUTAM ROY |
033- 25338407 |
| OA-NORTH |
KOCTD010 |
COSSIPORE |
RAJENDRA KUMAR JAISWAL |
9433400203/ 033- 25565000 rajendra.kumar@bsnl.co.in |
AMAR MANDAL |
033- 25338440 |
| OA-NORTH |
KOCTD030 |
MANIKTALA |
PRASANT JAIN |
9434000017/ 033- 25338000 prashantjain@bsnl.co.in |
GOUTAM ROY |
033- 25338407 |
| OA-NORTH |
KOCTD038 |
BHATPARA & BARRACKPORE |
TAPAN KUMAR MAZUMDER |
9432001135/ 033- 25811600 tapankumarmazum@bsnl.co.in |
RABINDRA NATH BISWAS |
033- 25924600 |
| OA-NORTH |
KOCTD039 |
PANIHATI |
KUNTAL MANDAL |
9432000140/ 033- 25631010 kuntal.mandal@bsnl.co.in |
RABINDRA NATH BISWAS |
033- 25924600 |
| OA-NORTH |
KOCTD039 |
BARASAT |
KUNTAL MANDAL |
9432000140/ 033- 25631010 kuntal.mandal@bsnl.co.in |
SUDIPA HALDER |
033- 25840007 |
| OA-SOUTH |
KOCTD014 |
RUSSA |
SHUVADEEP BARUA |
9432001160/ 033- 24762020 shuvadeep.barua@bsnl.co.in |
AMAR SARDAR |
033- 24600661 |
| OA-SOUTH |
KOCTD015 |
KALIGHAT |
SHUVADEEP BARUA |
9432001160/ 033- 24762020 shuvadeep.barua@bsnl.co.in |
AMAR SARDAR |
033- 24600661 |
| OA-SOUTH |
KOCTD017 |
JADAVPUR |
SANJAY KR VISHWAKARMA |
9433400099/ 033- 24121000 skvishwakarma@bsnl.co.in |
AMAR SARDAR |
033- 24600661 |
| OA-SOUTH |
KOCTD019 |
ALIPORE |
SHYAMAL HALDER |
9433000977/ 033- 24482020 shyamal.halder@bsnl.co.in |
ANANTA BHUNIA |
033- 24600637 |
| OA-SOUTH |
KOCTD036 |
BEHALA & JOKA |
ARINDAM MAZUMDAR |
9433000981/ 033- 24465533 arindam.mazumdar@bsnl.co.in |
ANANTA BHUNIA |
033- 24600637 |
| OA-SOUTH |
KOCTD037 |
GARIA & RANIKUTHI |
BIPIN CHANDRA GORAI |
9433400373/ 033- 24213001 bipin.chandra.gorain@bsnl.co.in |
AMAR SARDAR |
033- 24600661 |
| OA-WEST |
KOCTD022 |
CHINSURAH |
SUBHAS CHOWDHURY |
9434066122/ 033- 26801010 subhasbairagya@bsnl.co.in |
SANTOSH KUMAR HALDER |
033- 26526161 |
| OA-WEST |
KOCTD025 |
SERAMPORE |
SUBHAS CHOWDHURY |
9434066122/ 033- 26520305 subhasbairagya@bsnl.co.in |
SANTOSH KUMAR HALDER |
033- 26526161 |
| OA-WEST |
KOCTD026 |
UTTARPARA |
RAKESH KUMAR |
9431115175 / 033- 26641848 r.kumar@bsnl.co.in |
SANTOSH KUMAR HALDER |
033- 26526161 |
| OA-WEST |
KOCTD034 |
SALKIA & SHIBPUR |
SUPRAKASH MAJI |
9432000989/ 033- 26552200 suprakash.maji@bsnl.co.in |
GOPAL JEE |
033- 26554234 |
| OA-WEST |
KOCTD035 |
ANDUL & ICHAPUR |
MD ANWARUL HAQUE |
9432001840/ 033- 26691015 md.anwarul.haque@bsnl.co.in |
GOPAL JEE |
033- 26554234 |
|
