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Customer Care & Complaints Redressal





Landline Service

  • All types of enquiry
    From BSNL :- 1500
    From Other Operators :- 1800 345 1500
  • Fault Booking
    From BSNL :- 198
    From Other Operators :- 1800 345 1500 /1800 345 1504

Broadband Service

  • All types of enquiry :- 1800 345 1504
  • Fault Booking
    From BSNL :- 1504
    From Other Operators :- 1800 345 1500 /1800 345 1504

GSM Mobile Service

  • All types of enquiry : 1503, 1800 180 1503

Enterprise Business Service

  • DGM(EB)
    5th floor, Telephone Bhavan,
    34 B.B.D. Bag (S), Kolkata-700001.
    Contact : 033-22622244



SL NO Business Area Cluster Name Customer Service Centre Name Customer Service Centre Address Contact Number
1BA-HQTELEPHONEBHAVANTELEPHONE BHAVANTELEPHONE HOUSE, 8 HARE STREET, GRD FLOOR, KOL-700001033-22317582/ 29531111
2BA-EASTTERRITABAZAARTERRITABAZAARTELEPHONE KENDRA. P-10 NEW CIT ROAD, KOL-700073033-22252040
3BA-EASTBURRABAZAARBURRABAZAARBURRABAZAR TELEPHONE EXCHANGE, 148, CHITTARANJAN AVE, KOL- 700007033-22193535
4BA-EASTCIRCUSCIRCUSCIRCUS TELEPHONE EXCHANGE, 10/1 HUNGER FORD STREET, KOL-700017033-22903444
5BA-EASTCENTRALENTALLYCENTRAL TELEPHONE EXCHANGE, 88B RAFI AHMED KIDWAI ROAD, KOL-700013033-22290000
6BA-EASTDUMDUMDUMDUMDUMDUM TELEPHONE EXCHANGE,264, JESSORE RD, KOLKATA AIRPORT QUARTERS, DUM DUM, KOL -700028033-25514091/ 25297677
7BA-EASTSALTLAKESALTLAKESALT LAKE TELEPHONE EXCHANGE, 4TH CROSS RD, DE BLOCK, SECTOR 1, BIDHANNAGAR, KOL - 700064033-23581000
8BA-EASTSALTLAKENEW TOWNBSNL CSC, BF-10, NEWTOWN KOLKATA-700163033-23249001
9BA-NORTHBAGBAZARBAGBAZARBAGBAZAR TELEPHONE EXCHANGE 4, OLD MAYOR'S COURT KOLKATA 700005033-25330773
10BA-NORTHCOSSIPORECOSSIPORECOSSIPORE TELEPHONE EXCHANGE 58/7A, B. T. ROAD KOLKATA 700002033-22565000
11BA-NORTHBHATPARABHATPARABHATPARA TELEPHONE EXCHANGE 1,RAJ KRISHNA GHAT ROAD, BHATPARA, 24 PGS(N), PIN 743123033-25021498/ 25811840
12BA-NORTHBHATPARAKALYANIKALYANI TELEPHONE EXCHANGE B-8/41(CA) & B-41/1(CA) NEAR CENTRAL PARK, PO. KALYANI, DIST. NADIA, PIN 741235033-25822000
13BA-NORTHPANIHATIPANIHATIPANIHATI TELEPHONE EXCHANGE OPPOSITE TO BENGAL CHEMICALB. T. ROAD, KOLKATA 700114033-25830000
14BA-NORTHBARRACKPOREBARRACKPOREBARRACKPORE TELEPHONE EXCHANGE CHIRIAMORE, PIPE ROAD, BARRACKPORE, KOLKATA 700120033-25929780
15BA-NORTHMANIKTALAMANIKTALAMANIKTALA TELEPHONE EXCHANGE 58, RAJA DINENDRA STREET, KOLKATA 70006033-23606358
16BA-NORTHBARASATBARASATBARASAT TELEPHONE EXCHANGE BANAMALIPUR, BARASAT, OPPOSITE TO BARASAT DISTRICT HOSPITAL KOLKATA 700124033-25626787
17BA-SOUTHRUSSARUSSA46, DR.SARAT BANERJEE RD, KOLKATA-700029033-24655800
18BA-SOUTHKALIGHATKALIGHAT47, RAMESH MITRA ROAD, KOLKATA-700 025033-24550055/ 24751000
19BA-SOUTHGARIAHARINAVINARENDRAPUR TELEPHONE EXCHANGE(HARINAVI), N S ROAD, KOLKATA-700148033-24271100
20BA-SOUTHGARIABARUIPURNEAR SHIBANI PITH, KULTI ROAD , BARUIPUR033-24334000
21BA-SOUTHJADAVPOREJADAVPOREJADAVPUR TELEPHONE EXCHANGE, 15, CENTRAL ROAD, KOLKATA-700032033-24839727
22BA-SOUTHRANIKHUTIRANIKHUTIRANIKUTHI TELEPHONE EXCHANGE, 154 NSC BOSE ROAD,KOLKATA-700040033-24114090/ 24814201
23BA-SOUTHALIPOREALIPORE2/5A JUDGES COURT RD, KOL-700027033-24495454/ 24486474
24BA-SOUTHBEHALABEHALA598 D H RD , BEHALA, KOL-700034033-23960100
25BA-SOUTHBEHALABUDGE BUDGE20/1, MAHATMA GANDHI RD, BUDGE BUDGE,KOLKATA 700137033-24702235
26BA-SOUTHJOKAJOKAD H ROAD, JOKA, NEAR IIM JOKA, KOLKATA-700104.033-24672006
27BA-SOUTHSOUTHBALLYGUNGE PLACE82, BALLYGUNGE PLACE, KOLKATA- 700 019033-24401954
28BA-WESTCHINSURAHCHINSURAHPALLYSREE, LENINNAGAR, CHINSURAH R S, CHINSURAH, WEST BENGAL 712102033-26803450
29BA-WESTCHINSURAHCHANDANNAGARGRAND TRUNK RD, KALITALA, MAHADANGA COLONY, RATHER SARAK, CHANDANNAGAR, WEST BENGAL 712136033-26834565
30BA-WESTSALKIASATYABALA200 & 201 G.T. ROAD(NORTH), HOWRAH-711107033-26559218
31BA-WESTSALKIABELURMATHSHANKAR MANDAL ROAD, BELUR MATH, HOWRAH, WEST BENGAL 711202033-26481060
32BA-WESTICHAPURICHAPURDR BHOLANATH CHAKRABORTY SARANI, BANTRA, ICHAPUR, HOWRAH, WEST BENGAL 711104033-26672972
33BA-WESTSERAMPORESERAMPORE96, DEY ST, MANIKTALA, SERAMPORE, WEST BENGAL 712201033-26526171/ 26627331
34BA-WESTUTTARPARAUTTARPARA7A, RAJMOHON ROAD, UTTARPARA, WEST BENGAL 712258033-26630235/ 26630237
35BA-WESTSHIBPURSHIBPURNO.4, DR PK BANERJI RD, CHOURA BUSTEE, SHIBPUR, HOWRAH, WEST BENGAL 711101033-26401113
36BA-WESTANDULANDULANDUL RD, ANDUL MAURI, ANDUL, HOWRAH, WEST BENGAL 711302033-26471000
37BA-WESTANDULULUBERIAUluberia Telephone Exchange,Bazar Para, Near Rail Station, Uluberia, Howrah, Pin-711316033-26610099



Business Area Cluster Code Cluster Name Cash Collection Centre Location Name of Accounts Officer Contact No.
BA-EAST KOKOL002 TERRITABAZAAR TERRITA BAZAAR SATYA PRAKASH SHAH 22150665
BA-EAST KOKOL004 CIRCUS CIRCUS AVENUE RAJU NASKAR 22809999
BA-EAST KOKOL006 DUMDUM-I DUM DUM SUMANA MAJUMDER 25290531
BA-EAST KOKOL008 SALTLAKE-I SALT LAKE AJAY VERMA 23587274
BA-NORTH KOKOL009 BAGBAZAR BAGBAZAR ARINDAM ROY 25338047
BA-NORTH KOKOL010 COSSIPORE BAGBAZAR ARINDAM ROY 25338047
BA-NORTH KOKOL030 MANIKTALA BAGBAZAR ARINDAM ROY 25338047
BA-NORTH KOKOL011 BHATPARA BHATPARA PINTU MUKHERJEE 25815854
BA-NORTH KOKOL011 KALYANI KALYANI SHIVDHAR KUMAR 25826229
BA-NORTH KOKOL013 BARRACKPORE BARRACKPORE BISWANATH BANERJEE 25929833, 25927755
BA-NORTH KOKOL031 BARASAT BARASAT SANJAY BASAK/SUDIPA HALDER 25840007
BA-SOUTH KOKOL017 JADAVPUR JADAVPUR AMIT DUTTA 24299447
BA-SOUTH KOKOL019 ALIPORE ALIPORE SHAMPA DAS 24490512
BA-SOUTH KOKOL020 BEHALA BEHALA SARBAJIT BHOWMICK 24475114
BA-SOUTH - - BALLYGUNGE PLACE RANJAN PAIK 24600653
BA-WEST KOKOL022 CHINSURAH CHANDANNAGAR SUVENDU MAITRA 26838222, 26834423
BA-WEST KOKOL023 SALKIA SATYABALA RANJAN DAS 26529595, 26551837
BA-WEST KOKOL025 SERAMPORE SERAMPORE ARVIND SINGH 26621370
BA-WEST KOKOL026 UTTARPARA UTTARPARA DILIP HANSDA 26632205
BA-WEST KOKOL027 SHIBPUR SHIBPUR SAMRAT CHOUDHURY 26404096
BA-HQ - - CMTS , TERRITA BAZAR - (ONLY POSTPAID MOBILE) 22370258 , 22370252
BA-HQ - - CSC HQ, 8 HARE ST, KOL-1 DEBABRATA DEY 22488534, 22304276


Business Area Cluster Code Cluster Name Franchise Manager Name (For New FTTH Connection) Franchise Manager Mobile No /Contact No
BA-EAST KOCTD001 TELEPHONE BHAVAN ARIJIT GHOSH
TAMAL BAIN		 9475455630
9432000265
BA-EAST KOCTD002 TERRITA BAZAAR K K MONDAL 9432001959
BA-EAST KOCTD003 BURRABAZAAR VIVEKANAND BHARTI
FARAZ BARI		 8902000138
9432212274
BA-EAST KOCTD004 CIRCUS RUPAM CHATERJEE 9432001494
BA-EAST KOCTD005 ENTALLY RAJ KISHOR RAJ
HARENDRA KUMAR		 9432001982
9432000041
BA-EAST KOCTD032 DUMDUM-I KOUSIK GHOSH
ISHTIAQUE AHMED		 9477899119
8902000607
BA-EAST KOCTD033 SALTLAKE-I DEBABRAT NATH
SANDHYA KUMARI		 9435457970
9433338124
BA-EAST KOCTD033 SALTLAKE-II UJJAWAL KUMAR INDU
BAL KRISHNA SHAW		 8902000018
8902154440
BA-NORTH KOCTD009 BAGBAZAR MANAS KUMAR MONDAL
SMRUTI RANJAN SAHOO		 9432001963
9432878138
BA-NORTH KOCTD010 COSSIPORE SOURISH RAY
SANJIB SAHA
MOMTAZ RAIS 		9433000509
9432983394
9432001965
BA-NORTH KOCTD038 BHATPARA SOUMEN BISWAS
SIDDHESWAR HALDER
PRANAB KUMAR MONDAL 		9433000517
8902060990
9432001211
BA-NORTH KOCTD039 PANIHATI KUSHAL BASU 8902000095
BA-NORTH KOCTD038 BARRACKPORE SUBHANKAR MANDAL 9433400137
BA-NORTH KOCTD030 MANIKTALA NITISH KUMAR
SANDEEP KUMAR ROUSHAN 		9433333667
8902000510
BA-NORTH KOCTD039 BARASAT RUPAK DEBNATH 9432000157
BA-SOUTH KOCTD014 RUSSA MOHAMMAD SHAMSHAD ALAM
MRITYUNJAY KUMAR ANSHU 		9458279476
8902001987
BA-SOUTH KOCTD015 KALIGHAT VIDYANAND SINGH
ANKUR JAISWAL		 9432001592
9477899219
BA-SOUTH KOCTD037 GARIA RAJ KUMAR CHOUDHARY
SUBRATA KUILA 		8902000107
9432000299
BA-SOUTH KOCTD017 JADAVPUR ANKUR KUMAR PAUL
TILOK RANJAN MAITY
UTTAM SARKAR 		8902001401
9432001323
9432000086
BA-SOUTH KOCTD037 RANIKUTHI DHEERAJ KUMAR
JAYANT KUMAR		 8902041862
8902000108
BA-SOUTH KOCTD019 ALIPORE RITURAJ KUMAR 9432877093
BA-SOUTH KOCTD036 BEHALA TARUN KUMAR MONDAL 8902001422
BA-SOUTH KOCTD036 JOKA SUBHENDU DAS 8902000729
033- 24672025
subhendu.das@bsnl.co.in
BA-WEST KOCTD022 CHINSURAH BISWAJIT KAR
SHYAMAL MURMU 		9432001097
9432000164
BA-WEST KOCTD034 SALKIA ARIZUL ISLAM LASKAR
NITIN KUMAR		 8902000124
9436149490
BA-WEST KOKOL035 ICHAPUR SAPTARSHI JANA 9435000442
BA-WEST KOCTD025 SERAMPORE DEB KUMAR SIL 9436156153
BA-WEST KOCTD026 UTTARPARA CHANDAN GHOSH 9432001400
BA-WEST KOCTD034 SHIBPUR SANJIB KUMAR SARKAR 9433000688
BA-WEST KOCTD035 ANDUL DHEERAJ KUMAR
SARNADEEP DATTA 		8902064318
9432000824


Operation Area Cluster Code Cluster Name Cluster Incharge Name (For Service Related Issues) Cluster Incharge Mobile No /Contact No & Email AOTR Name (For Billing Related Issues) AOTR Contact No
OA-EAST KOCTD001 TELEPHONE BHAVAN SANDIP KUMAR JANA 9433400381/ 033-22351010 sandip.jana@bsnl.co.in RAJU RAY 033- 22159292
OA-EAST KOCTD002 TERRITA BAZAAR ARUP MAJI 9433400121/ 033- 22361000/ 033- 22351010 arup.maji@bsnl.co.in RAJU RAY 033- 22159292
OA-EAST KOCTD003 BURRABAZAAR ARUP MAJI 9433400121/ 033- 22418888 arup.maji@bsnl.co.in DEBABRATA PAUL 033- 22154242
OA-EAST KOCTD004 CIRCUS DEBRAJ BANERJEE 9433000978/ 033- 22871010 debraj.banerjee@bsnl.co.in DEBABRATA PAUL 033- 22154242
OA-EAST KOCTD005 ENTALLY BHARAT CHANDRA MOHANTY 9437110300/ 033- 22292020 bsnl99800899@bsnl.co.in DEBABRATA PAUL 033- 22154242
OA-EAST KOKOL006 DUMDUM PARVEZ RAHAMAN 9432000133/ 033- 25512020 parvez@bsnl.co.in PRASANTA MAJUMDER 033- 22154243
OA-EAST KOCTD033 SALTLAKE AMIT KUMAR 9434088400/ 033- 23593311 amit.kumar20@bsnl.co.in PRASANTA MAJUMDER 033- 22154243
OA-NORTH KOCTD009 BAGBAZAR PRASANT JAIN 9434000017/ 033- 25338000 prashantjain@bsnl.co.in GOUTAM ROY 033- 25338407
OA-NORTH KOCTD010 COSSIPORE RAJENDRA KUMAR JAISWAL 9433400203/ 033- 25565000 rajendra.kumar@bsnl.co.in AMAR MANDAL 033- 25338440
OA-NORTH KOCTD030 MANIKTALA PRASANT JAIN 9434000017/ 033- 25338000 prashantjain@bsnl.co.in GOUTAM ROY 033- 25338407
OA-NORTH KOCTD038 BHATPARA & BARRACKPORE TAPAN KUMAR MAZUMDER 9432001135/ 033- 25811600 tapankumarmazum@bsnl.co.in RABINDRA NATH BISWAS 033- 25924600
OA-NORTH KOCTD039 PANIHATI KUNTAL MANDAL 9432000140/ 033- 25631010 kuntal.mandal@bsnl.co.in RABINDRA NATH BISWAS 033- 25924600
OA-NORTH KOCTD039 BARASAT KUNTAL MANDAL 9432000140/ 033- 25631010 kuntal.mandal@bsnl.co.in SUDIPA HALDER 033- 25840007
OA-SOUTH KOCTD014 RUSSA SHUVADEEP BARUA 9432001160/ 033- 24762020 shuvadeep.barua@bsnl.co.in AMAR SARDAR 033- 24600661
OA-SOUTH KOCTD015 KALIGHAT SHUVADEEP BARUA 9432001160/ 033- 24762020 shuvadeep.barua@bsnl.co.in AMAR SARDAR 033- 24600661
OA-SOUTH KOCTD017 JADAVPUR SANJAY KR VISHWAKARMA 9433400099/ 033- 24121000 skvishwakarma@bsnl.co.in AMAR SARDAR 033- 24600661
OA-SOUTH KOCTD019 ALIPORE SHYAMAL HALDER 9433000977/ 033- 24482020 shyamal.halder@bsnl.co.in ANANTA BHUNIA 033- 24600637
OA-SOUTH KOCTD036 BEHALA & JOKA ARINDAM MAZUMDAR 9433000981/ 033- 24465533 arindam.mazumdar@bsnl.co.in ANANTA BHUNIA 033- 24600637
OA-SOUTH KOCTD037 GARIA & RANIKUTHI BIPIN CHANDRA GORAI 9433400373/ 033- 24213001 bipin.chandra.gorain@bsnl.co.in AMAR SARDAR 033- 24600661
OA-WEST KOCTD022 CHINSURAH SUBHAS CHOWDHURY 9434066122/ 033- 26801010 subhasbairagya@bsnl.co.in SANTOSH KUMAR HALDER 033- 26526161
OA-WEST KOCTD025 SERAMPORE SUBHAS CHOWDHURY 9434066122/ 033- 26520305 subhasbairagya@bsnl.co.in SANTOSH KUMAR HALDER 033- 26526161
OA-WEST KOCTD026 UTTARPARA RAKESH KUMAR 9431115175 / 033- 26641848 r.kumar@bsnl.co.in SANTOSH KUMAR HALDER 033- 26526161
OA-WEST KOCTD034 SALKIA & SHIBPUR SUPRAKASH MAJI 9432000989/ 033- 26552200 suprakash.maji@bsnl.co.in GOPAL JEE 033- 26554234
OA-WEST KOCTD035 ANDUL & ICHAPUR MD ANWARUL HAQUE 9432001840/ 033- 26691015 md.anwarul.haque@bsnl.co.in GOPAL JEE 033- 26554234


Name Designation Email Id
GHAZALA FAISAL CGM/CTD  cgm_kolkata@bsnl.co.in
DALIA SANTRA IFA to CGM KTD dalia.santra@bsnl.co.in
ACHINTYA BISWAS PGM (TX) abiswas@bsnl.co.in
ACHINTYA BISWAS PGM (NWP & D CFA) abiswas@bsnl.co.in
SHANKAR PRASAD PGM (HR & ADMIN) shankarprasad@bsnl.co.in
SHANKAR PRASAD PGM (CFA) shankarprasad@bsnl.co.in
KAUSHIK MUKHERJEE PGM (EB) kaushik.mukherjee@bsnl.co.in
BISHNU RANJAN PANIGRAHI PGM (S&M) brpanigrahi@bsnl.co.in
ARUMAYA DAKUA PGM (CM) arumaya.dakua@nic.in
JAYANTA KOLE GM (CFA) jayanta_kole@bsnl.co.in
SUBRATA KUMAR SAHA GM (CM) subratasaha@bsnl.co.in
SHAMPA PAUL GM (EZBC) shampa.paul@bsnl.co.in
RABINDRA MURARI DGM (EZBC) rabindra.murari@bsnl.co.in
SUDHIR KUMAR BISWAS DGM(OA/WEST & NORTH) skbiswas@bsnl.co.in
SUBRATA DAS DGM(OA/EAST) subrata.das@bsnl.co.in
SUPRIYA KAR DGM(OA/SOUTH) skar@bsnl.co.in
SAMIT KUMAR DE DGM (BROADBAND) samit@bsnl.co.in
SAMIT KUMAR DE DGM (S&M) samit@bsnl.co.in
MOUSUMI KAR DGM(IT&OP), DGM(NWP-CFA) mousumikar@bsnl.co.in
SUMAN CHATTERJEE DGM (LEGAL), CTD suman.chatterjee@bsnl.co.in
GOUTAM CHAKRABORTY DGM (HR & ADMIN) goutam@bsnl.co.in
SUMAN KANTI SAHA DGM (EB-I) sk.saha@bsnl.co.in
BISWARUP MANDAL DGM (EB-II) biswarup.mandal@bsnl.co.in
SANJOY KUMAR BANERJEE DGM(FIN/BUDGET & ACCOUNTS) sanjoy@bsnl.co.in
KIRITI SARKAR DGM (FIN/MM) kiriti.sarkar@bsnl.co.in
DALIA SANTRA DGM (FIN/SEA & TR) dalia.santra@bsnl.co.in




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Last Updated 08-10-2025